Use Cases

Astronaut uncovers deep, AI-powered insights and recommendations that can help you drive the most important metrics for your community.

Enhance Customer Support

Make informed staffing decisions: Use the Engagement Heatmap to identify the most active hours in your community, so you can adjust your staffing plan accordingly.
Improve your FAQ and support resources: Use the Top Discussions to identify frequently asked questions and popular topics, so you can update your support resources to reflect the needs of your community.
Resolve unanswered questions: Ask the AI Chat what the unanswered questions are, and get a comprehensive list with links to the original messages in your community.
Measure moderator performance: Use the Leaderboard to rank your moderators’ contributions, and then ask the AI Chat any follow-up questions about their issue resolution, technical guidance, tone of voice, and more.

Gather feedback about product updates and new releases: Ask the AI Chat for insights on how members are responding to changes in your product, with links to the original messages in your community.
Track how product updates affect key metrics: Use Trends to understand how product changes are affecting sentiment, message volume, and member questions. Add annotations to highlight significant events or releases.

Track important trends: Get an understanding for how sentiment, message volume, and member questions are changing over time. Add annotations to highlight significant events or releases.
Get custom recommendations: Ask the AI Chat for insights on what factors correlate with greater user growth and retention to get a comprehensive list with links to specific messages in your community as well as a list of actionable steps.

Optimize announcement timing: Use the Engagement Heatmap to identify the most active hours in your community, so you can make product announcements when your users will react and engage in real-time.
Get custom suggestions for improving engagement: Ask the AI Chat for recommendations on new posts, rewards, or rules that are tailored to your community.
Reward top contributors: Use the Leaderboard to rank users based on contribution. Filter by user type to differentiate between moderators, customers, or any other user category you might have. Send out incentives, give shout-outs, or build out an ambassador program to drive more engagement.

Streamline your reporting: Share your report as a mobile-friendly link, email, PDF, or CSV export so you can easily keep the rest of your team informed.
Get a quick pulse check: Use the Summary module to get an overview of what is happening in your community and the Activity module to see your most important KPIs. Filter by channel or user type to make it most relevant for your needs. Messages in other languages will be automatically translated and included as well.
Deep dive into trends and insights: As you discover interesting trends and insights, ask the AI Chat follow-up questions to dig deeper. For example, if you see an increase in churn, ask the AI Chat why members are leaving and it will provide a list of reasons and suggestions for improvement.